All Systems Operational
Web App - Australia ? Operational
Web App - Canada Central ? Operational
Web App - Canada Central 2 Operational
Web App - Canada Central 3 Operational
Web App - Canada East ? Operational
Web App - UK ? Operational
Web App - US West ? Operational
Email / SMS Delivery ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web App Uptime - Canada (Pod cac1-1)
Fetching
Web App Uptime - Canada (Pod cac1-3)
Fetching
Web App Uptime - UK (Pod euw2-4)
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Web App Uptime - US (Pod usw2-6)
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Past Incidents
May 31, 2020

No incidents reported today.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020
Resolved - This incident has been resolved.
May 26, 11:21 PDT
Monitoring - It looks like the Payfirma team has restored payments. We’re watching things carefully, and we’ll update you here if there are continued issues.
May 26, 11:12 PDT
Investigating - We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.
May 26, 11:03 PDT
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Resolved - This incident has been resolved.
May 22, 14:26 PDT
Monitoring - It looks like the Payfirma team has restored payments. We’re watching things carefully, and we’ll update you here if there are continued issues.
May 22, 14:16 PDT
Update - Payfirma payment processing is still experiencing an issue, but the Payfirma team is working on it! Jane Payments through Stripe is unaffected.
May 22, 14:07 PDT
Investigating - We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.
May 22, 13:50 PDT
May 21, 2020

No incidents reported.

May 20, 2020
Resolved - This incident has been resolved.
May 20, 14:06 PDT
Monitoring - It looks like payments through Payfirma are processing again now, but we’re watching things carefully and we’ll update things here if there are continued issues.
May 20, 13:56 PDT
Update - Payfirma payment processing is still experiencing an issue but the Payfirma team is working on getting payments back up and running. Jane Payments through Stripe is unaffected.
May 20, 13:53 PDT
Investigating - We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.
May 20, 13:38 PDT
May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.