All Systems Operational
Web App - Australia ? Operational
Web App - Canada ? Operational
Web App - UK ? Operational
Web App - US West ? Operational
Email / SMS Delivery ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 20, 2020

No incidents reported today.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020
Resolved - This incident was resolved shortly after 3am PST.
Oct 13, 05:50 PDT
Update - The Payfirma team is working with their gateway provider on the current payment challenges. We'll be posting our next update here around 6am PST, as they continue to investigate and fix the challenge over night.

Clinics using Jane Payments in-app through Stripe or in-person on Square Terminal are unaffected.
Oct 12, 23:08 PDT
Update - The Payfirma team is working with their gateway provider on the current payment challenges. We'll be posting updates here as soon as we have them. Clinics using Jane Payments in-app through Stripe or in-person on Square Terminal are unaffected.
Oct 12, 22:21 PDT
Update - We've been in touch with the Payfirma team about their outage, and will continue to post updates here once we have them. Clinics using Jane Payments in-app through Stripe or in-person on Square Terminal are unaffected.
Oct 12, 21:54 PDT
Investigating - We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.
Oct 12, 21:25 PDT
Oct 12, 2020
Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.

Oct 6, 2020

No incidents reported.