Jane Status

All Systems Operational

Web App - Australia Operational

Web App - Canada Central Operational

Web App - Canada Central 2 Operational

Web App - Canada Central 3 Operational

Web App - Canada East Operational

Web App - UK Operational

Web App - US West Operational

Email / SMS Delivery Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web App Uptime - Canada (Pod cac1-1)

Fetching

Web App Uptime - Canada (Pod cac1-3)

Fetching

Web App Uptime - UK (Pod euw2-4)

Fetching

Web App Uptime - US (Pod usw2-6)

Fetching

Past Incidents

May 31, 2020

No incidents reported today.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

Payfirma not currently processing some payments

Resolved - This incident has been resolved.
May 26, 11:21 PDT

Monitoring - It looks like the Payfirma team has restored payments. We’re watching things carefully, and we’ll update you here if there are continued issues.
May 26, 11:12 PDT

Investigating - We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.
May 26, 11:03 PDT

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

Payfirma not currently processing some payments

Resolved - This incident has been resolved.
May 22, 14:26 PDT

Monitoring - It looks like the Payfirma team has restored payments. We’re watching things carefully, and we’ll update you here if there are continued issues.
May 22, 14:16 PDT

Update - Payfirma payment processing is still experiencing an issue, but the Payfirma team is working on it! Jane Payments through Stripe is unaffected.
May 22, 14:07 PDT

Investigating - We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.
May 22, 13:50 PDT

May 21, 2020

No incidents reported.

May 20, 2020

Payfirma not currently processing some payments

Resolved - This incident has been resolved.
May 20, 14:06 PDT

Monitoring - It looks like payments through Payfirma are processing again now, but we’re watching things carefully and we’ll update things here if there are continued issues.
May 20, 13:56 PDT

Update - Payfirma payment processing is still experiencing an issue but the Payfirma team is working on getting payments back up and running. Jane Payments through Stripe is unaffected.
May 20, 13:53 PDT

Investigating - We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.
May 20, 13:38 PDT

May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.