This incident has been resolved.
Aug 14, 13:18 PDT
Our team has completed their work and Jane should be responding normally again now.
Aug 14, 12:08 PDT
A fix has been implemented and we are monitoring the results.
Aug 14, 12:05 PDT
Our team can see the issue and they're making progress to resolving it. Performance is still slower than we'd like to see though so we're continuing to tweak things.
Aug 14, 12:04 PDT
We're seeing the Jane servers responding slowly for a number of customers and our team is investigating this right now.
Aug 14, 11:56 PDT