All Systems Operational
Web App - Canada East   ? Operational
Web App - London, UK   ? Operational
Web App - Sydney, AU   ? Operational
Email / SMS Delivery   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web App Uptime - Canada ?
Fetching
Web App Uptime - UK
Fetching
Web App Uptime - AU
Fetching
Past Incidents
Jul 21, 2018

No incidents reported today.

Jul 20, 2018

No incidents reported.

Jul 19, 2018
Resolved - This incident has been resolved.
Jul 19, 21:15 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 17:23 PDT
Update - We've noticed that most reports are not being loaded so our team is digging into why this is happening. And we're working very hard to restore the reporting.
Jul 19, 16:44 PDT
Investigating - If you're noticing that your clicked a report in the past couple of minutes and it's not loading, we're noticing this too! Our team has noticed a lot of report requests are backlogged, and so we're digging into why this is happening.
Jul 19, 16:43 PDT
Jul 18, 2018

No incidents reported.

Jul 17, 2018
Resolved - This incident has been resolved.
Jul 17, 14:24 PDT
Update - We are continuing to monitor for any further issues.
Jul 17, 13:16 PDT
Monitoring - We should be back - refreshing your page will likely take you to the same error page, so head to your Jane URL fresh to load Jane back up (ie yourclinic.janeapp.com) or use your bookmark. We'll keep our eye on this to ensure there's no continuing issues.
Jul 17, 13:14 PDT
Update - We have identified and fixed the issue and are just implementing the changes. Should be back shortly.
Jul 17, 13:11 PDT
Update - There's a single server that is struggling and we're working hard to bring it back to speed. This is affecting a sub-set of Jane users.

Our senior team is trouble shooting that one server, an we're hoping to see it back up and running full speed ASAP.

​Deep apologies of the access issue - we take our service level very seriously and will keep working on the fix here.
Jul 17, 12:58 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 12:32 PDT
Investigating - We are currently investigating this issue.
Jul 17, 12:24 PDT
Resolved - This incident has been resolved.
Jul 17, 10:32 PDT
Update - We are continuing to investigate this issue.
Jul 17, 10:25 PDT
Investigating - Our team is investigating reports of slow response times...
Jul 17, 10:22 PDT
Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.