Jane isn't working for some US customers

Incident Report for Jane

Resolved

This incident has been resolved.

Posted Jun 13, 2019 - 14:02 PDT

Monitoring

Our team has made some changes to Jane and Jane should be responding normally now. We'll keep a close eye on things though.

Posted Jun 13, 2019 - 13:51 PDT

Investigating

For a small number of US customers, Jane isn't responding--you'll be directed to an error page instead. Our team is working to diagnose the source of the problem and we'll post updates here as soon as we know more.

Posted Jun 13, 2019 - 13:47 PDT

This incident affected: Web App - US West.