Issues processing Jane Payments

Incident Report for Jane

Resolved

Payments are now processing normally again--hurray! Stripe is monitoring closely to make sure that things keep working as they should.

Posted Jul 10, 2019 - 10:13 PDT

Investigating

One of our Jane Payments processors (Stripe) is currently experiencing some issues handling payment requests.

As a result, you'll notice some errors getting payments processed. Stripe is actively investigating and we'll post an update once we know more from them.

Posted Jul 10, 2019 - 09:55 PDT

This incident affected: Web App - Canada and Web App - US West.