Text reminder delivery issue on the Telus network

Incident Report for Jane

Resolved

This incident has been resolved.

Posted Oct 10, 2018 - 16:39 PDT

Identified

Jane detected that Telus was blocking text reminders from Jane to Telus phones, so if your clinic uses text reminders and is located in Western Canada, your text reminders may not have been received today. Jane has updated our configuration to work around this issue as of 3pm today.

Posted Oct 10, 2018 - 16:29 PDT

This incident affected: Email / SMS Delivery.