Jane isn't responding for a small number of Jane customers

Incident Report for Jane

Resolved

This incident has been resolved.

Posted Jun 11, 2019 - 15:33 PDT

Monitoring

And we're back! Our team has implemented the necessary changes and Jane should be performing normally again. We'll keep close watch on things over the next few minutes, but things are looking good right now.

Posted Jun 11, 2019 - 15:20 PDT

Identified

Our team is making progress and we've identified the source of the issue. We're working to bring Jane back as soon as possible!

Posted Jun 11, 2019 - 15:17 PDT

Investigating

For a small number of customers, Jane isn't responding. Our team is troubleshooting the issue and working as fast as we can to restore access to Jane.

Posted Jun 11, 2019 - 15:11 PDT

This incident affected: Web App - Canada.