Issues processing Jane Payments

Incident Report for Jane

Resolved

This incident has been resolved.

Posted Jul 10, 2019 - 15:51 PDT

Monitoring

We're starting to see some payments trickle in so it looks like Stripe has made some corrections. We'll keep an eye on things and post updates as we get more information.

Posted Jul 10, 2019 - 15:09 PDT

Identified

One of our Jane Payments processors (Stripe) is currently experiencing some issues handling payment requests.

As a result, you'll notice some errors getting payments processed. Stripe is actively investigating and we'll post an update once we know more from them.

Posted Jul 10, 2019 - 14:38 PDT

This incident affected: Web App - Canada and Web App - US West.