We are continuing to monitor for any further issues.
Posted Jul 17, 2018 - 13:16 PDT
Monitoring
We should be back - refreshing your page will likely take you to the same error page, so head to your Jane URL fresh to load Jane back up (ie yourclinic.janeapp.com) or use your bookmark. We'll keep our eye on this to ensure there's no continuing issues.
Posted Jul 17, 2018 - 13:14 PDT
Update
We have identified and fixed the issue and are just implementing the changes. Should be back shortly.
Posted Jul 17, 2018 - 13:11 PDT
Update
There's a single server that is struggling and we're working hard to bring it back to speed. This is affecting a sub-set of Jane users. Our senior team is trouble shooting that one server, an we're hoping to see it back up and running full speed ASAP. Deep apologies of the access issue - we take our service level very seriously and will keep working on the fix here.
Posted Jul 17, 2018 - 12:58 PDT
Identified
The issue has been identified and a fix is being implemented.