Jane isn't responding for some customers

Incident Report for Jane

Resolved

This incident has been resolved.

Posted Sep 21, 2018 - 14:16 PDT

Monitoring

We seemed to have cleared out the backlog that was burdening Jane and Jane seems to be responding better now. We're monitoring things very closely for the next few minutes.

Posted Sep 21, 2018 - 14:10 PDT

Update

Our team has made some progress in identifying the issue but we're still working on a solution. We'll keep posting updates here as we have more information.

Posted Sep 21, 2018 - 14:07 PDT

Investigating

We've noticed a heavy load on some of our servers and that means that Jane won't be responding well for a number of our customers. Our team is digging into this right now.

Posted Sep 21, 2018 - 14:00 PDT