Jane is not responding for certain customers

Incident Report for Jane

Resolved

This incident has been resolved.

Posted Aug 14, 2018 - 13:18 PDT

Update

Our team has completed their work and Jane should be responding normally again now.

Posted Aug 14, 2018 - 12:08 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 14, 2018 - 12:05 PDT

Identified

Our team can see the issue and they're making progress to resolving it. Performance is still slower than we'd like to see though so we're continuing to tweak things.

Posted Aug 14, 2018 - 12:04 PDT

Investigating

We're seeing the Jane servers responding slowly for a number of customers and our team is investigating this right now.

Posted Aug 14, 2018 - 11:56 PDT