Payfirma not currently processing some payments
Incident Report for Jane
Resolved
This incident has been resolved.
Posted May 26, 2020 - 11:21 PDT
Monitoring
It looks like the Payfirma team has restored payments. We’re watching things carefully, and we’ll update you here if there are continued issues.
Posted May 26, 2020 - 11:12 PDT
Investigating
We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.
Posted May 26, 2020 - 11:03 PDT
This incident affected: Web App - Canada and Web App - US West.