We're performing emergency maintenance

Incident Report for Jane

Resolved

Maintenance is complete.

Posted Dec 12, 2018 - 02:24 PST

Identified

Maintenance is now underway.

Posted Dec 12, 2018 - 02:10 PST

Investigating

One of the hosts in Jane's Canada Central cluster required hardware maintenance which we are performing now. We expect the maintenance to take 5 to 10 minutes. During that time, accounts on this server cluster will be taken offline.

We received notice from our hosting company earlier today that this host needed work and we were asked to transfer its services to another host (in the same data centre).

Posted Dec 12, 2018 - 02:09 PST

This incident affected: Web App - Canada.