Not all Jane's emails being delivered

Incident Report for Jane

Resolved

Our email delivery partner has informed us that emails are all processing correctly now.

Posted Apr 06, 2020 - 16:43 PDT

Identified

Our email delivery partner is still working to resolve the issues affecting email delivery. We're keeping a close eye on their progress.

Posted Apr 06, 2020 - 15:39 PDT

Investigating

We’ve heard reports that not all Jane’s emails are getting out to patients in a timely fashion. We’ve informed our email delivery partner and they’re currently working to investigate the cause. SMS reminders are unaffected.

Posted Apr 06, 2020 - 15:07 PDT

This incident affected: Email / SMS Delivery.