Jane Payments (Stripe) not currently processing payments

Incident Report for Jane

Resolved

This incident has been resolved.

Posted May 11, 2020 - 10:14 PDT

Monitoring

Payments through Stripe have been restored. We'll continue to watch things carefully, and update things here if there are continued issues.

Posted May 11, 2020 - 10:04 PDT

Update

Stripe payment processing is still experiencing an issue, but their team is working on getting payments back up and running as soon as possible.

Posted May 11, 2020 - 09:53 PDT

Investigating

Our payments provider, Stripe, appears to be having a global outage. We'll keep you updated on when you can process payments again.

Posted May 11, 2020 - 09:37 PDT

This incident affected: Web App - Canada and Web App - US West.