Payfirma not currently processing some payments

Incident Report for Jane

Resolved

This incident has been resolved.

Posted May 22, 2020 - 14:26 PDT

Monitoring

It looks like the Payfirma team has restored payments. We’re watching things carefully, and we’ll update you here if there are continued issues.

Posted May 22, 2020 - 14:16 PDT

Update

Payfirma payment processing is still experiencing an issue, but the Payfirma team is working on it! Jane Payments through Stripe is unaffected.

Posted May 22, 2020 - 14:07 PDT

Investigating

We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.

Posted May 22, 2020 - 13:50 PDT

This incident affected: Web App - Canada and Web App - US West.