Payfirma not currently processing some payments

Incident Report for Jane

Resolved

This incident has been resolved.

Posted May 12, 2020 - 09:56 PDT

Monitoring

It looks like the Payfirma team has restored payments. We’re watching things carefully, and we’ll update you here if there are continued issues.

Posted May 12, 2020 - 09:41 PDT

Update

Payfirma payment processing is still experiencing an issue. The Payfirma team is aware and working on getting payments back up and running. Jane Payments through Stripe is unaffected.

Posted May 12, 2020 - 09:33 PDT

Investigating

We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.

Posted May 12, 2020 - 09:18 PDT

This incident affected: Web App - Canada and Web App - US West.