Slow load times or reconnecting messages for some customers

Incident Report for Jane

Resolved

This incident has been resolved.

Posted Oct 09, 2018 - 12:13 PDT

Monitoring

Our team has implemented some changes that we think will address this issue, but we're keeping an extra close eye on Jane for the next few minutes to ensure that everything continues to run smoothly.

Posted Oct 09, 2018 - 12:07 PDT

Identified

Our team is digging into reports of slow loading times or a reconnecting message displaying for some customers. We're working on making some changes to address this as we're typing this!

Posted Oct 09, 2018 - 11:59 PDT

This incident affected: Web App - Canada.