Jane is not responding for some customers

Incident Report for Jane

Resolved

This incident has been resolved.

Posted Aug 28, 2018 - 11:09 PDT

Monitoring

Our team has dealt with the issue and Jane should be responding properly now. We'll keep a close eye on things over the next 30 min to ensure Jane is behaving.

Posted Aug 28, 2018 - 10:05 PDT

Investigating

The Jane servers are not responding as we expect right now, so our team is looking into this. We'll post another update as soon as we have more information.

Posted Aug 28, 2018 - 10:03 PDT