Jane Payments powered by Payfirma are not being processed

Incident Report for Jane

Resolved

All Payfirma powered Jane Payments are processing normally again.
Posted Apr 17, 2019 - 11:10 PDT

Identified

Payfirma is making process identifying the issue as payments are starting to get processed now.
Posted Apr 17, 2019 - 11:06 PDT

Investigating

For customers who have Jane Payments powered by Payfirma, the payments are not being processed currently. We're working with Payfirma to find out what is happening right now.

Note that Jane Payments powered by Stripe is NOT affected (you'll be using Stripe if you signed up for Jane Payments after mid-October).
Posted Apr 17, 2019 - 10:55 PDT
This incident affected: Web App - Canada and Web App - US West.