Payfirma not currently processing some payments

Incident Report for Jane

Resolved

Payfirma payments appear to be processing normally now.

Posted Aug 08, 2020 - 14:43 PDT

Monitoring

Payfirma payments appear to be restored now. We'll keep a close eye on it for the next little while.

Posted Aug 08, 2020 - 14:26 PDT

Update

Payfirma continues to work on a fix for today's payment challenges. Clinics using Jane Payments through Stripe are still not affected.

Posted Aug 08, 2020 - 14:15 PDT

Update

Payfirma is still working on a fix for today's payment challenges. Clinics using Jane Payments through Stripe are not affected.

Posted Aug 08, 2020 - 13:18 PDT

Update

Payfirma is continuing to investigate and fix the source of today's payment challenges. Clinics using Jane Payments through Stripe are not affected.

Posted Aug 08, 2020 - 12:36 PDT

Update

The Payfirma Team continues to try and fix the current payment challenges. Clinics using Jane Payments through Stripe are unaffected.

Posted Aug 08, 2020 - 12:05 PDT

Update

The Payfirma Team is still hard at work resolving the current payment challenges. Clinics using Jane Payments through Stripe are unaffected.

Posted Aug 08, 2020 - 11:34 PDT

Update

The Payfirma Team is hard at work resolving some payment challenges. Clinics using Jane Payments through Stripe are unaffected.

Posted Aug 08, 2020 - 10:59 PDT

Investigating

We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.

Posted Aug 08, 2020 - 10:28 PDT

This incident affected: Web App - Canada and Web App - US West.